All parcels within the Indonesia will be shipped by JNE . All price terms are listed at JNE
All prices on the website are shown free tax.
CUSTOMS & IMPORT FEES
Items in your order that are designated for shipment to countries outside of the Indonesia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. If you refuse a shipment from Hamako, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Hamako. This amount will be deducted from your merchandise refund.
Within JNE to deliver envelopes and packages within 1 to 3 working days. Orders placed (and paid) from Monday through Saturday before 1PM, will be delivered on this day. You will receive your order 3 working days at the latest after we have received your payment.
Hamako will gladly accept returns. Items must be returned within 14 days from the date of delivery. Please return all items in its original packaging and with the original hangtags.Hamako will not accept any items that have been washed, worn, stained, damaged or altered in any way. Items that do not meet these conditions will be returned to the sender, minus the shipping costs for returning the items.
An item can be exchanged for the same style in a different size or colour. If the new item is less expensive the amount will be credited. When an item is more expensive you will be given a new invoice and a new payment request. The old invoice will be credited and refunded to the account it was paid from.
Exchanging an item for a different style is not possible. In that case the order will be refunded, any new items can be bought in the online store.
All returns should be accompanied by a note with the order number, reason of return and whish for exchange or refund. Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.
Hamako recommends sending your return with traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.
If Hamako sent the wrong item or the item appears to be defect upon arrival, notify Gray Label within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.
Hamako Eco-Baby Wear
Jalan Kuta Raya No 7 Kota Bali Residence
Padalarang, Jawa Barat